Contact Us | PROJECT ELEMENT Fragrance

Contact Us with questions about PROJECT ELEMENT products, orders, shipping, or fragrance recommendations. Our team is happy to provide clear, thoughtful assistance.

For an existing order, please include your full name, order number, and the email address used at checkout. If your message concerns shipping, delivery, a damaged item, or an incorrect product, add a brief description of the issue. Photographs may also help us understand concerns involving damaged merchandise.

We welcome questions about fragrance notes, ingredients, product sizes, care instructions, preorders, and availability. If you are choosing between scents, tell us which notes or fragrance styles you enjoy. We can help you explore our perfumes, scented candles, reed diffusers, and car diffusers and identify options that may suit your preferences, space, or gifting needs. Because scent is personal, our recommendations are intended as thoughtful guidance rather than a guarantee of individual experience.

Retailers, stylists, members of the press, and creative partners are invited to write regarding wholesale opportunities, editorial requests, product features, events, and collaborations. Please include information about your organization, proposal, requested products, and preferred timeline so we can review your inquiry properly.

We read every message with care and aim to respond as soon as possible. Response times may be slightly longer during launches, preorder periods, weekends, and holidays. Sending one complete message with all relevant information helps our team assist you efficiently.

To contact us, email:

projectelementfragrance@outlook.com

Your privacy matters to us. Information shared through email is used only to review your inquiry, provide support, and communicate about relevant products or orders. Please do not include payment card details or other sensitive financial information. For your protection, we may request additional order verification before discussing purchase details or making account changes.